How Alexus stacks up against the field.
Where Alexus sits in the 2026 landscape, and how it differs on the things NIS2 actually asks for.
Capabilities Alexus is built around.
The "available now" block is where Alexus leads today: continuous NIS2 readiness scoring, Article 23 reporting and the Executive Accountability Pack have zero competitive coverage here, plus a knowledge-graph CMDB, AI-native architecture and seat-independent pricing. Phase 2 below is the Alexus AI Agent: autonomous detection, diagnosis and resolution, coming next.
| Capability | ServiceNow | JSM | Fresh. | BMC | Atomic. | Resolve | Cleric | Datadog | Dynatrace | Alexus |
|---|---|---|---|---|---|---|---|---|---|---|
Incident ticketing & workflow Open, route, track and close tickets through a defined process. | ||||||||||
CMDB / configuration mgmt Inventory of every IT asset (CI) and the relationships between them. | ||||||||||
Knowledge-graph dependency mapping A live graph of services + dependencies, queryable as topology, not a flat asset list. | ||||||||||
AI-native architecture (not bolt-on) AI built into the platform foundation, not a chatbot on a legacy ticketing core. | ||||||||||
Continuous NIS2 readiness scoring (Article 21 measures) Live score against each of the 10 NIS2 Article 21 cybersecurity-measure requirements, with a per-control evidence trail. | ||||||||||
NIS2 Article 23 (CSIRT-portal) incident reporting Pre-formatted 24-hour early-warning and 72-hour full-report templates aligned to each national CSIRT's accepted format. | ||||||||||
Executive Accountability Pack (audit-grade quarterly) A curated quarterly artefact a CISO hands a board, regulator or D&O insurer to demonstrate due diligence under NIS2 personal-liability rules. | ||||||||||
Compliance attribute model (data-class / residency / PII) Every CI carries canonical compliance fields (data-classification, data-residency, PII-status, regulatory-scope) for one-query audit answers. | ||||||||||
Pricing not tied to seat count Cost doesn't scale with IT-team or end-user headcount, flat platform pricing. | ||||||||||
EU-sovereign by design All data, processing and IP under EU jurisdiction by default; no US data transfer. |
Datadog and Dynatrace come closest on detection and graph, but stop at the eyes: no ticket, no change, no runbook, no CISO evidence pack. ResolveAI and Cleric come closest on operations, at price floors regulated EU mid-market can't reach. · Alexus's NIS2 layer (readiness scoring, Article 23 reporting, the Executive Accountability Pack) has zero competitive coverage here today. The Phase 2 block is the Alexus AI Agent: autonomous detection, diagnosis and resolution. T1 is the next-two-quarters queue; T2 and T3 are direction-of-travel, not delivery dates.
Name by name, feature by feature.
Each row compares the same thing, side by side. Capabilities only — no pricing, no funding.
ResolveAI
US agentic-SRE built for enterprise scale.
Cleric AI
Autonomous alert investigation, stopping at a hypothesis.
ServiceNow
The ITSM gold standard, with AI bolted on via Now Assist.
incident.io
Incident management with AI agents on the response side.
Atomicwork
Chat-first, no-ticket ITSM inside Slack and Teams.
Freshservice
EU mid-market ITSM with Freddy AI as an add-on layer.
Still have questions?
Read the FAQ bank or see how Alexus earns its keep, week one.
FAQs
The questions CTOs, CISOs, IT directors and SREs actually ask in evaluations, answered straight, with the numbers behind each claim.
Read the FAQsUse Cases
Five high-impact ways teams put Alexus to work: conversational service desk, auto-resolution, knowledge graph, root-cause AI, and a live CMDB.
Explore use cases